This section tells you about the terms and conditions on which we supply any of the products listed on our website

Please read these terms and conditions carefully before using our site or ordering any products.


After placing an order, you will receive an email from us acknowledging that we have safely received it. All orders are subject to acceptance by us and a contract between us for the purchase of the goods will be formed once your payment has been approved and we have debited your credit or debit card. Only those products listed in the email as being dispatched will be included in the Contract.


You will be able to make changes to your order up to the point at which you click on the “place order” button on the Payment & Confirm section of the checkout process.


Proofs of all work may be submitted for customer’s approval and the printer shall incur no liability for errors not corrected by the customer within the proofs so submitted. Customer’s alterations and additional proofs necessitated thereby shall be charged extra. When style, type or layout is left to XYZ London Ltd, judgement, and charges there from made by the customer shall be charged extra.


XYZ London Ltd, shall not be liable for any loss to the customer arising from delay in transit not caused by XYZ London Ltd


All items are subject to stock availability. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order. If only some of the products in your order are unavailable you will be notified via email. If you pay by credit or debit card we will not charge you for products which are not available. If you pay using PayPal, payment made for products which are not available will be credited back to your PayPal account.

If you cancel and you have already paid for the goods, you will receive a full refund. However on all personalised items, once dispatched refunds will not be available unless goods are faulty. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.


0773 878 6374

©  XYZ London 2019